Store Policies

Payment

Payment is due within one week of purchasing an item or it will be relisted. Items do not ship until payment is received.

I accept PayPal, and they accept all major credit cards. You do not need to have a PayPal account to make a purchase with your credit card.  I do have an Etsy shop where you can purchase directly through the etsy site without going through PayPal.

My Etsy Shop: Carla Trujillo - Assemblage and Mixed Media Artist

Shipping

CHARGES: I ship all my work with USPS and it will be sent first class mail (this is not insured or tracked).  If you would like to upgrade your shipping method (to Priority or Express) or would like insurance or a tracking number, please contact me at dollartworks05@yahoo.com  before you order so I can adjust the shipping price for you. 

Please note that shipping charges include: Preperation, packing materials, the box and USPS shipping charge (Shipping & Handling).

COMBINE SHIPPING WITH MULTIPLE PURCHASES: Shipping charges are combined with more than one purchase. Partial shipping refunds are given (via PayPal) after actual shipping is determined.
If payment is other than PayPal, e-mail me before purchase so I can give you an adjusted shipping price.

SHIPPING METHODS AND TIMES: I usually ship within 3-5 business days and items usually arrive 5-7 business days from the shipping date(shipments made within the USA).

INTERNATIONAL SHIPPING:
For international orders, there are no delivery confirmations. If customs in your country delays or seizes your purchased items, I have no way to ensure the delivery of your package. There are no refunds on lost international orders. You have the option of having your package sent by registered mail. Contact me immediately after or before purchase and I will add the cost of registered mail to your bill. Buyer is responsible for all custom charges when the package enters your country.

USPS First Class mail  For international orders, shipping may take 2-3 weeks.  This depends largely on the amount of time spent in customs which cannot be tracked.

Refunds

All sales are final.
If your item is received damaged, please return within 5 days of receiving it and you will be issued a full refund minus the shipping cost.

 

Additional Policies:

Payment plans can be arranged for items to be payed within a certain amount of time.
Convo me about setting up a payment plan if that is the payment option you would like to explore.